New Zealand Product Recalls
Electrical Safety Recall - HWMP55-918 / HWMP65-918
Issued: 25 November 2015
ELECTRICAL SAFETY RECALL - Haier Top Load washing machine, models HWMP55-918 & HWMP65-918 manufactured between August 2012 and August 2013
A voluntary recall has been issued on two models of Haier top load washing machine in New Zealand. The affected machines are models HWMP55-918 and HWMP65-918, manufactured between August 2012 and August 2013 only. These are 5.5 and 6.5 kg capacity machines, and were likely purchased from as early as mid-August 2012 and as late as mid- 2014.
Over time the wires on the inside of the machine between the cabinet and washing bowl can become fatigued and fracture. There is the potential for this to create a fire hazard. The recalled machines need to be repaired to eliminate this risk.
The repair is free of charge and easily and quickly done in the customer's home; there is no need to remove the machine. This will bring the product up to current design and has been thoroughly tested to meet the highest safety standards.
As a precaution until repaired, we advise customers to only operate a potentially affected machine if they are present or nearby to monitor it. If there is any concern about how the machine is operating or you notice any burning smell or smoke, the machine should be turned off at the wall and unplugged. The machine should not be used again until it has been inspected by an authorised technician.
Haier has engaged the services of Fisher & Paykel Appliances, as its local distributor, to manage the recall and repair processes.
Find out if your machine is included the recall
- Check for the correct model number - HWMP55-918 or HWMP65-918. This is located under the logo on the front left corner on the top of the machine.
- Find the serial number on your machine as shown in the graphic on the right. This is a 14 character code that is needed to confirm if a machine is included in the recall. It can be found on a label on the back of the machine beside the heading 'FPA Serial Number'. Enter this number in the form below.
Check your serial number
Please enter your 14 digit serial number below to check if your product is included in this recall.
What is a Serial Number?
A serial number is a unique identifier which determines when a product was manufactured. It is 14 digits long for example: 11111ABC123456
Where do I find my Serial Number?
Please refer to the image on the right in order to locate your serial number