Warranty Information Wayfinding

Manufacturer's warranty

Receive a two-year manufacturer's warranty on any new Haier product.

Please note: This warranty excludes all Air Conditioning products

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Air Conditioner Warranty

Receive a five-year manufacturer's warranty on products with less than 25kW system cooling capacity, a two-year warranty on products with 25kW or more system cooling capacity, or a one-year warranty on all Chiller products.

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12 Year Compressor Warranty

Receive a two-year manufacturer's warranty, plus an additional 10 year parts-only warranty on your refrigerator compressor. For eligible models only.

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How to claim

To make a claim please contact our Customer Care team on 0800 372 273.

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Manufacturer's warranty

When you purchase any new Haier Product you automatically receive a two-year Manufacturer's Warranty covering parts and labour for servicing.

Haier undertakes to:

Repair or, at its option, replace without cost to the owner either for material or labour any part of the Product, the serial number of which appears on the Product, which is found to be defective within TWO YEARS of the date of purchase.

This warranty DOES NOT cover;

  • Service calls to which are not related to any defect in the Product. The cost of a service call will be charged if the problem is not found to be a Product fault. For example:
    • Correcting the installation of the product.
    • Instructing you how to use the product.
    • Replacing house fuses or correct house wiring or plumbing.
    • Correcting fault(s) caused by the user.
    • Noise or vibration that is considered normal, e.g. drain/fan sounds, regeneration noises or user warning beeps.
    • Water on the floor due to incorrect loading or excessive suds.
    • Blocked pumps, removal of foreign objects/substances from the machine, including the pump and inlet house filters.
    • Correcting damage caused by pests, e.g. rats, cockroaches etc.
    • Correcting corrosion or discolouration due to chemical attack.
    • Power outages or surges.
  • Defects caused by factors other than:
    • Normal domestic use or
    • Use in accordance with the Product's User Guide.
  • Defects to the Product caused by accident, neglect, misuse or Act of God.
  • The cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs.
  • Normal recommended maintenance as set out in the Product's User Guide.
  • Repairs when the appliance has been dismantled, repaired or serviced by other than a Haier trained and support service technician or the selling dealer.
  • Pick-up and delivery.
  • Transportation or travelling costs involved in the repair when the product is installed outside the AUTHORISED CUSTOMER SERVICE CENTRE'S normal service area.

This product has been designed for use in a normal domestic environment. It is not intended for commercial use. Doing so may affect product warranty.

Service under this warranty must be provided by an Authorised Service Repairer (refer to the Customer Care section for contact details). Such service shall be provided during normal business hours. This warranty certificate should be shown when making any claim.

This Warranty is an extra benefit and does not affect your legal rights.

12 Year Compressor Warranty

Receive an additional 10 year parts only manufacturer's warranty on your refrigerator compressor commencing on the day following the expiry of the 2 year manufacturer's warranty. Haier Appliances will (at its option) repair or replace any refrigerator compressor which is found to be defective within this additional warranty period. You will be responsible for any labour costs. These warranties are an extra benefit and do not affect your legal rights. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Qualifying Models

The 12 Year Compressor Warranty is available on the following models (purchased after 1 April 2021):

Quad Door

HRF580YHC , HRF580YHS , HRF700YCX , HRF530YS , HRF530YC .


HRF575XS , HRF575XC , HRF575XHS , HRF575XHC .

French Door


Bottom Mount

HRF450BS2 , HRF450BW2

Customer Care

Check the things you can do yourself. Refer to your User Guide and check:

  • Your appliance is correctly installed.
  • You are familiar with its normal operation.
  • You have read the problem solving section in your User Guide.

If after checking these points you still need assistance, please refer to your nearest Haier Authorised Repairer.

In New Zealand, if you need assistance:

(If you call or write, please provide: name, address, model number, serial number, date of purchase and a description of the problem. This information is needed in order to better respond to your request for assistance.)

Call the Customer Care Centre and talk to one of our Customer Care Consultants.

Toll Free:
0800 372 273
(09) 273 0656
Postal address:
P.O. Box 58732, Botany, Manukau 2163

If you need service:

We have a network of qualified Authorised Repairers whose fully trained technicians can carry out any service necessary on your appliance. Our Customer Care Centre can recommend an Authorised Repairer in your area

NOTE: Haier offers separate manufacturer's warranties on its appliances, details of which can be found here and in the user manuals for the individual products.