27 March 2020
To our friends around the globe,
As part of our ongoing response to COVID-19, Haier is working closely with teams to ensure we provide a safe environment for our people, our customers, and our commercial partners.
Our business continues to operate with the same high standard of service we pride ourselves on at Haier, but with some changes around the way we work and limitations that reflect New Zealand Government lockdown rules currently in place.
In these trying times, staying connected with each other is more important than ever. We invite you to connect through our digital channels and we will provide updates here.
Customer service and appliance repairs
The ability to maintain or repair your appliances will be of utmost importance to you at this time. Unfortunately, in-home appliance repair is not considered an essential service by the New Zealand Government, with some exceptions.
In-home repair of appliances necessary to ensure people’s health and safety is permitted.
Our customer service team are available 24/7 to help provide troubleshooting solutions that may allow you to fix your appliance without the need for anyone to visit your home. Please call 0800 242 437.
Urgent Appliance Repairs
If you require an urgent repair, please call us on 0800 242 437 to talk our service team, or you can make an online booking here.
Please note, we fully support and will adhere to the New Zealand Government’s directive to only book urgent repairs. This will go some way towards minimising points of contact and ensures we all play our part in halting the spread of COVID-19.
During the booking process you will be asked a few questions relating to your appliance and your ability to function without your appliance as well as the health of your household. It’s essential that these questions are answered accurately to ensure the safety of our service staff. Our staff will also follow additional hygiene and safety procedures at your home. Please comply with their requests to ensure everyone stays safe.
For New Zealand Government agencies, we will continue to service you per our agreements and your advice and notifications regarding essential services.
Delivery and installation
At this time, we are not able to deliver or install appliances, in compliance with a directive from the New Zealand Government. If and when we are permitted to offer home delivery, we will be implementing a contactless service.
Remote working and social distancing
We are embracing new ways of working with all our teams now working from home. As a business, we have had strict policies in place for a number of weeks designed to minimise risk, including restrictions on travel, events and reducing meetings with third parties.
As the COVID-19 situation continues to shift and evolve, our plans may too. What will not change, however, is our absolute commitment to making sure our customers, employees and trade partners are safe.
Our best and stay well,
Executive Vice President - Marketing & Customer Experience