Appliance Service & Repairs
Online Service Booking
To book a service online, click the button below. This applies to products under warranty as well as those outside the warranty period.
Services are completed by fully trained technicians, however, in some regional areas we may not have an authorised technician available. In that case, we will recommend an approved technician in your area to service your Haier appliance.
On the day of the job booking you will be provided with a job reference number. You will receive a text message reminder the night before with a link to track the status of your job on our Service Tracking page. You can also go to our Service Tracking page and enter the job reference number from any device to view tracking information about your service.
About Our Service
- Our technicians are fully trained and are equipped with diagnostic tools to service your appliance.
- Excellent first time fix rate for services done by Haier Appliances.
- Haier supplies genuine parts and accessories so you can be sure the product performs the way it was designed.
- Our call out fee starts at $99, which includes travel and diagnosis. For exact charges for your address, please check pricing here. Appliances covered by manufacturer's warranty are serviced free of charge.
- Labour fees are capped at 60 minutes. This means the repair may take longer than an hour, but you will only be charged for the hour.
- Where appliances are covered by manufacturer's warranty, there is no charge for our service.
- See the status of your job on the day at any time.
To check whether your appliance is covered under manufacturer's warranty, refer to your product user guide or call us on 0800 242 437.
To find out what areas we service in New Zealand click on the link below.